|Please ensure you read the Warranty Terms and Warranty Procedure completely before you proceed with any warranty claim, failure to follow the Warranty Procedure may void the warranty.|
|To help diagnosis, take photos or preferably a video so that audio and visual indications can be analysed to assist with the solution.|
|Please email all of the following items:
|2||Onsite Diagnosis and Troubleshooting|
|During business hours a member from our support team will make contact with the person indicated above. If the matter is urgent, you can call our support team, however, photos/videos will be requested so we recommend sending the information prior to calling.|
|When assisting with troubleshooting
|3||Return Hardware to KAS|
|If a solution can not be provided you will be required to return the product(s) to be assessed in-house following instructions sent via email after the support call. KAS offers free technical support during the warranty period but does not cover freight charges for product(s) being returned to KAS. The freight costs for returned product(s) back to the client will be covered by KAS.|
|You will be required to return the approved warranty product(s) to KAS for repair or replacement.
|4||In-House Assessment & Resolution|
|The product(s) will be promptly checked and assessed by a KAS Technician for faults, validity of warranty terms and approval for repair or replacement.|
|KAS will organise the return and cover freight charges for approved warranty product(s) returned back to the client.