IT Services and Technical Support
KAS Keyless Access Solutions offers innovative IT services designed to streamline your access control processes and enhance convenience.
Free Technical Support
KAS offer free unlimited technical support to all KAS clients experiencing problems specifically with KAS software and hardware. Our Free technical support covers :
Diagnosis and assistance faults with KAS Locks and KAS Software.
Advice regarding the function and installation of KAS Locks and Software.
Initial training and demonstrations of the use of KAS hardware and software.
Changing of KAS software subscription account details.
Assistance with warranty claims.
Complementary initial installation of KAS Software to a single PC per software license.
Paid IT Services
With the exception of software integrations, our paid services are priced at $350ex GST per hour, charged in 15 minute blocks. Discounts are available for more complex or time consuming projects and problems, please contact our support to discuss your requirements.
Database backups / restoration.
Software transfer to new machines.
Software recovery.
Re-Installation of KAS software.
Networking and other non KAS Hardware / Software related problems.
Custom Integrations
KAS offer a turn key software Integration service allowing your room management software to communicate with ours via our API.
We price our integration service at a flat $500ex GST.
Our Integration developers work with you or your IT team directly to deliver the solution you require. Most integrations can be completed within 1-2 weeks. In most cases, you simply need to provide us administrative access to your room management software.
24/7 Technical Support
KAS offer free after hours technical support relating to urgent matters affecting KAS products and services.
To access our after hours technical support, please call us on +61 7 5500 5580.
Alternatively, please contact our support team on the link below. For after hours service, ensure your ticket is market as “Urgent”.