General Terms and Conditions
Disclaimer / Terms of website use
KAS is not responsible to you or anyone else for any loss suffered in connection with the use of this website or any of the content. This includes, but is not limited to, the transmission of any computer virus. KAS makes no warranties or representations about this website or any of the content. We exclude, to the maximum extent permitted by law, any liability which may arise as a result of the use of this website, it’s content or the information on it. Where liability cannot be excluded, any liability incurred by us in relation to the use of this website or the content is limited as provided under the Trade Practices Act 1974 (s68A). We will never be liable for any indirect, incidental, special or consequential loss arising out of the use of this website, including loss of business profits. See Limitation of Liability below
This site collects and analyses information from users. We record your visit and log information for statistical purposes including your IP address, the date and time of the visit, pages accessed and documents downloaded. This information may be analysed to determine our sites usage statistics and help us improve our services. Information collected through the Contact Us pages or through any of the forms available on this site will be stored on the KAS databases. Your information will not be disclosed to a third party from KAS.
Free Shipping is supplied on all new hardware from the retail website. The entire order must be shipped to a single address. May not apply to prior purchases, Wholesale/Trade orders or open orders and cannot be combined with any other offer. The customer is responsible for shipping costs on returning any product(s). Promotion may be modified or terminated at any time. Certain restrictions may apply.
Freight charges may apply for construction drop shipments to residential, commercial and construction sites. Other shipping charges such as re-consignment, redelivery and storage charges may apply when requested by a dealer or customer.
Priority Handling and Postage is available for an extra fee. Please contact our office for pricing on larger orders. Finalised order will be dispatch same day if confirmed before 11 am on the day or next business day for orders finalised after 11 am
International Shipping is available for an extra fee. Please contact our office for a quote and to specify your requirements. KAS does not cover taxes or duties.
Guaranteed dispatch within 3 business day on retail website orders. For wholesale, bulk or larger order please contact KAS for an estimated time frame.
The liability of KAS with respect to the sale of our products shall be limited to the products workmanship or hardware only, including the repair or replacement by a similar product as provided and does not include any cost of consequential damages such as the removal, testing, reinstallation, transport of defective products returned to KAS, loss of time, salary or any other expenses (including the alternative security arrangements for securing your doors etc) or any consequential damages of any kind. KAS is the manufacturer and supplies products purely on a ‘supply only’ basis unless otherwise approved in writing specifically by KAS. It is the client’s responsibility and cost to send any items returned to KAS, and KAS will pay the postage costs for any warranty approved replacement items returned back to the client. KAS and its representatives shall not be held liable for any injury, loss, cost or other damage, whether consequential or incidental, that arise from any defect covered under this limited warranty, even if KAS has been advised of the possibility of such damage.
KAS (Keyless Access Security) provides a 24-month product replacement for most standard products (unless otherwise stated on the product information and/or website). All online and phone technical support, during the warranty period, is free of charge during KAS business hours (unless other arrangements have been approved in writing). All defective products (as approved by KAS) will be repaired or replaced following the Warranty Claim Procedure as stated below.
Proof of Purchase
This warranty extends only to the original purchaser and is only valid when bought through an authorised KAS reseller. The warranty applies to the original purchaser and is not transferable unless approved in writing by KAS. You must be able to provide evidence of purchase.
The warranty does not cover any damage caused by: accidents, incidents, tampering, misuse, abuse, fire, insects, incorrect installation, operation or care as stated in the operation manual, use of abrasive products, moisture/spills unless the specific item stipulates that it is ‘waterproof’, fire, debris, foreign material, force majeure, unauthorised modification or tampering, installation damage, act of God or damage incurred during postage. This warranty does not cover normal wear and tear from usage and environmental effects to the products or replacement of consumable items such as batteries.
The terms of this warranty cannot be modified or extended in any way whatsoever by any agent, dealer, distributor, service company or another party other than KAS and if so, must be in writing specifically from KAS. This warranty replaces all other warranties, expressed or implied, in the face of or at law, including, implied warranties of merchantability and fitness for a particular purpose. All defective hardware products will be repaired or replaced if not excluded as above.
Any defect involving the manufacturer’s liability needs to be reported to KAS within seven (7) days of its occurrence. All products claimed to be defective must be approved by an authorised representative from KAS before it is removed or returned under approved Warranty Claim Procedures.
All Items will need to be returned and assessed in-house before approval for warranty replacement or repair. When returning any approved product(s) back to KASyou must ensure that the product is properly packaged so that no damage occurs during transit.
Most concerns can be resolved quickly over the phone by a simple adjustment or reprogramming of the product(s). If you believe a Product(s) may be defective, the warranty process must be followed.
14 Day Money Back Guarantee
The 14-day money back guarantees only apply to the ‘Stand Alone Locks’ from the ‘Keyless Access Door Locks’ online side of the website. This offer does not apply to the ‘Lock Management System’ (LMS) or Lock-S locks or any other software-based products. The deposit for LMS and/or Software based products (which commences the locks production, software customisation and installation preparation procedures) is a non-refundable deposit.
Insured parcels will be replaced with the exact product in a reasonable amount of time. Although KAS Keyless Access Security takes all necessary precautions to ensure your freight arrives in perfect condition we do not take liability for third-party transport.
This warranty gives specific legal rights and is not applicable if it interferes with any law or regulation in any state, province or country.
KAS Keyless Access Security reserves the right to change, without notice, the models, the specifications and the price of its products; including electronic door locks, fingerprint door locks, biometric locks and other keyless access products.
Limitation of Liability
Our Limitation of Liability, under all circumstances, including, but not limited to, negligence, for the directors and/or staff of KAS Keyless Access Security, shall be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, alternative security arrangements, loss or damages to equipment or profit, arising out of the use, or the inability to use, the products sold by this company, even if KAS Keyless Access Security or authorised representatives or re-sellers of our products, have been advised of the possibility of such damages. If your use of materials from this site results in the need for servicing, repair or correction of equipment or data, you assume any costs thereof.
Returns / Cancelation
We hope that you are happy with your purchase but should you wish to return any item to us, we will be happy to refund or exchange a product subject to the following conditions.
1. The goods must not have been installed.
2. Returned goods will only be accepted if they are returned in their original packaging, unused and with all instruction manuals.
3. If you exercise your right to cancel after the goods have been delivered you will be responsible for returning them at your own cost and must be in a re-saleable condition.
4. All refunds will be processed within 30 days.
5. Customers are responsible for obtaining proof of delivery and receipt of returned goods.
6. Before returning any goods the Customer must contact KAS by email (to be obtained from the website) to obtain a returns number.
7. On returning items refunds will only be issued upon receipt of returned goods.
8. Where applicable postal or carriage charges are not refunded in the event of a customer returning goods and are the responsibility of the Customer.